Privacy Policy

Section 1

Introduction

PT Cars Pacific Bali ("We", "Us", or "Our") respects the privacy of the users of the Squads AI App. This Privacy Policy describes what data we collect, how we use it, and what your rights are.

Section 2

Data We Collect

2.1 Data You Provide Directly

• Name — upon registration
• Email address — for login and notifications
• Profile and preference details — optional, for personalizing your AI characters and squads
• Chat content — messages you send to the AI characters

2.2 Data Collected Automatically

• Technical device data — platform (iOS/Android), OS version, device identifier
• Usage data — which features are used, session frequency
• Time zone — for accurate display of dates and times
• Advertising and attribution identifiers (e.g., Apple's IDFA/IDFV, Google's Advertising ID) and install/click data — used to measure which marketing campaign led to your app install, via our attribution partner AppsFlyer (see Section 4.4). On iOS, IDFA is only collected with your consent via the App Tracking Transparency prompt.

2.3 Payment Data

We do not collect or store bank card data. All payments are processed by the Apple App Store or Google Play in accordance with their respective privacy policies. We only receive confirmation of the payment status.

Section 3

How We Use Data

• Service Provision — generating AI character responses, maintaining chat history, managing subscriptions
• Personalization — adapting your squads and conversations based on the data you provide
• Product Improvement — analyzing aggregated usage data
• Communication — sending notifications about service changes, responding to customer support inquiries
• Marketing Attribution — measuring which ad campaign or link led to your app install, using device/advertising identifiers (see Section 4.4)

We do not sell your data, and we do not use it to serve you targeted third-party ads within the App. The advertising identifiers described in Section 2.2 are used only for install attribution, not for ad targeting.

Section 4

Data Transfer to Third Parties

4.1 AI Providers

To generate AI character responses, your messages are transmitted to AI technology providers (including, but not limited to: OpenAI, DeepSeek, Grok, Gemini). These providers process data in accordance with their own privacy policies and do not use it to train their models (subject to applicable agreements).

4.2 Infrastructure

Data is stored on secure cloud servers provided by DigitalOcean. The servers are physically located in Singapore and the United States.

4.3 We Do Not Sell Your Data

We never sell or share your personal data with third parties for commercial purposes.

4.4 Marketing Attribution (AppsFlyer)

We use AppsFlyer, a mobile attribution and marketing analytics provider, to understand which advertising campaign or link led to your app install. AppsFlyer may collect device and advertising identifiers (such as IDFA/IDFV on iOS or the Google Advertising ID on Android), IP address, and install/click event data. On iOS, your advertising identifier is only collected if you grant permission via the App Tracking Transparency prompt. This data is used solely for attribution and analytics purposes, not to serve you targeted ads. AppsFlyer processes this data under its own privacy policy, available at appsflyer.com/legal/services-privacy-policy.

Section 5

Data Retention

• Your account data and chat history are retained for as long as your account is active.
• Upon account deletion, data is deleted within 30 days, except for data required to be retained by law.
• Backups may be stored for up to 90 days.

Section 6

Your Rights

You have the right to:

• Access your data — request a copy of all stored data
• Correct inaccurate data through your account settings
• Delete your account and all associated data
• Export your chat history (if the feature is available)
• Withdraw consent for data processing by deleting your account

To exercise your rights, please contact support@unatam.com.

Section 7

Data Security

We implement standard security measures:

• Data encryption in transit (TLS/HTTPS)
• Password encryption (bcrypt)
• Restricted employee access to user data
• Regular security audits

Section 8

Children's Privacy

The App is not intended for individuals under the age of 17. We do not knowingly collect personal data from children. If you become aware that a child has registered in the App, please contact us immediately to delete the account.

Section 9

International Data Transfers

Because our servers are located in Singapore and the United States, your data may be transferred outside your country of residence (including transfers outside the European Economic Area). In such cases, we ensure an appropriate level of data protection in compliance with GDPR requirements (e.g., via Standard Contractual Clauses or other appropriate safeguards).

Section 10

GDPR (for EU Users)

Legal bases for data processing:

• Performance of a contract — processing necessary to provide our services
• Legitimate interest — product improvement, security
• Consent — for data you provide optionally (e.g., profile and preference details)

You have the right to lodge a complaint with the data protection supervisory authority in your country.

Section 11

Policy Changes

In the event of material changes to this Policy, we will notify you via the App or by email at least 14 days before the changes take effect.

Section 12

Contact Information

For any questions related to privacy and your data, please contact us at: